Online casino reviews and ratings in 2025

Every casino review we write is guided by our 25-step process. When we analyse the sites, we occasionally come across casinos that don't meet our standards. To protect our players from a bad experience, we add those casinos to our list of sites to avoid. Some recent additions to the list are shown below:

Expert Rating

1.5/10

Why you should avoid
• Unprofessional customer support
• Site operators linked to questionable practices
• Not paid players their winnings

Expert Rating

1.2/10

Why you should avoid
• Reports of players not receiving winnings
• Misleading claims of licensing
• Unresponsive to customer complaints

Expert Rating

1.5/10

Why you should avoid
• 18+ months for withdrawal
• Locked-out accounts
• Slow response times

Here’s a preview of the main things we look for when researching an online casino review. To have the best insight into these casinos, we not only sign up and deposit at the online casinos, but we also read forums and user reviews alongside other expert reviews. This helps us get a full picture of the sites, so we can offer our players the most accurate information. Read our full 25 step review process here for more context.

• Security & licenses

  Making sure the online casinos you play at are safe and legal is one of the most important aspects of our review process. We check that sites have legitimate, independent licenses from top regulators and industry bodies. These organisations vary depending on where you’re playing, but all casinos we recommend have the relevant certifications. This ensures they meet standards for fair gameplay, using things like Random Number Generators.

  
• Bonuses & promotions

  Big welcome bonuses are obviously appealing, but we carefully check the small print to see if an offer is as good as it seems. Generous casino bonuses with low wagering requirements and enough time to fulfil the offer are the gold standard. We also like to see regular promotions for all players, and a VIP scheme for loyal players is another big plus.

  
• Games & software

  We always test a casino's game selection ourselves with real money, to get a true feel for it. We're looking for a good variety of real money and free play titles from top software developers, huge progressive jackpots and the option to download.

  
• Banking & payment methods

  A range of secure banking options is essential, and both the deposit and withdrawal processes should be quick and easy, with minimal processing time. Increasingly, we like to see eWallet and cryptocurrency options available to players for fast, safe withdrawals. RTP (return to player) rates should be anywhere from around 94% and up.

  
• Customer support

  Although you hopefully won't need it, good customer support options should be easy to access with at least one way to contact the casino 24/7. The best casinos offer email, live chat and telephone help, but we would also expect to see FAQs and help forums for more general issues. Casinos should also honor data protection agreements and consider the wellbeing of their customers.

  
• Mobile

  With the huge popularity of mobile gaming, online casinos should be optimized for all popular mobile devices. We expect an easy-to-use interface and smooth gameplay, whether it's a mobile site accessible via a browser or a downloadable app.

  
• Localization

  As online gamblers enjoying playing at sites from all over the world, casinos must offer a tailored experience in a range of languages and accept different currencies. The best casinos offer multiple language options including English and Spanish, and have the relevant licenses for the countries they operate in.

  

  Check out our full 25-step process

So now you know the features our experts expect to find at a top casino and the process they go through to thoroughly test each one. Although these are all key in determining which casinos we'll recommend to you, we realize that players value some a little more than others. Below is a breakdown of how each of the seven review categories contributes to a casino's overall expert rating on our site.

To calculate ratings, we give our reviews categories the following weightings

What factors contribute to these weightings?

As well as our own industry knowledge, we also factor in research based on user experiences. Your valuable feedback helps us to establish what really matters to online players. This then allows us to recommend sites that you'll thoroughly enjoy playing at.

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