How Can We Help
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Having issues with a particular casino? We'll do everything we can to help resolve it.
In need of some expert advice? We'll pass on your query to our relevant gambling industry experts.
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We're always on the lookout for passionate and dedicated casino enthusiasts to join our team. Could that be you?
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Questions for Your Casino Provider?
We're always trying to help our readers in any way we can, but sometimes you'll find that the most efficient way to get the answer you need is through your casino provider directly. This is particularly the case when it concerns your account with them.
To make the process a bit easier, try our customer service finder to get the details you'll need to get in touch.
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Are you a casino?
We are not a casino, nor do we offer any gambling services on our site. We are an independent reviewer of online casinos, advising gamblers on which sites are the most trustworthy and provide the best all-round gaming experience.
I'm looking for more information on online casino security, who should I contact?
If you've already checked our FAQ and couldn't find the information you needed, our security expert Kevin Horridge will have your answer. As with any gambling or casino-related queries you may have, just drop our experts an email using the address above.
Can you help me with a deposit or cashout related query?
If you're looking for information on how to make deposits or cash out at your chosen casino, you should first check the information on the provider's own website, or contact them directly. If you are experiencing issues with the casino being unresponsive with regards to your deposit or cashout query, then we will be happy to look into it and assist you in any way we can.
How quickly do you respond to queries?
We aim to respond to all queries sent via email or our feedback form within 24 hours. Understandably, we do sometimes experience busier periods, so please be patient when waiting for a response and we'll be in touch as soon as we can.
Who are your industry experts?
Our team is made up of casino enthusiasts with years of experience in the industry. They've developed their knowledge and skills through a mixture of professional experience and personal passion for gaming both online and offline, and you can trust them to always provide you with thorough, accurate information about online casinos and gambling. If you're interested in learning a bit more about our experts, head over to our meet the team page.