Las Vegas Among Worst US Cities for Hotel Service — Survey

Las Vegas did not make the Top 10 worst US cities for hotel service, according to a new survey by travel website Planetware.com.

It came in 11th worst.

For a city driven by the service industry, that’s not a score to celebrate. More than 292K people worked in the hospitality and leisure sector in Las Vegas as of February 2020, according to the US Bureau of Labor Statistics.

Planetware said it compiled its list by surveying 7.8 million TripAdvisor reviews of 9K hotels in 95 US cities, analyzing the reasons given for 800K bad reviews (1 or 2 stars out of 5).

“A good hotel stay goes beyond a guest’s experience in the room,” the website explained. “Those working the front desk can also play a large role in the overall experience. As part of our analysis, we combed through the millions of reviews to find mentions of the staff and customer service.”

Topping the naughty list was Miami Beach, Fla., with nearly one in five negative reviews (19.1%) targeting hotel service or rude staff. Montauk, NY (17.8%), the resort town on Long Island’s East End, was next followed closely by Cape May, NJ (17.3%), Siesta Key, Fla. (16.7%), and New York, NY (16.5%).

Poor service was the fifth most common complaint left in hotel room reviews nationwide, according to Planetware. It followed complaints about cigarette odor, lack of toilet paper, bed bugs, and thin walls.

Though Las Vegas had more than its share of complaints about poor hotel service, it did not make the survey’s list of Top 15 cities with the worst hotels. That was topped by Myrtle Beach, SC; Atlantic City, NJ; Virginia Beach, VA; San Jose, Calif.; and South Padre Island, Tex.

Among other key findings of the survey, 10% of all Las Vegas hotels had TripAdvisor reviews with 1 or 2 stars.