Casino Days Fined $54,000 in Ontario for “Deceptive” Bonuses
Posted on: June 17, 2025, 03:17h.
Last updated on: June 17, 2025, 03:17h.
- AGCO cites “deceptive” bonus practices with $54,000 fine
- Casino Days was offering $2,000 welcome bonus for new players
- Player had complained after $8,500 in winnings were confiscated
The operator behind Casino Days has been fined CAD $54,000 by the Alcohol and Gaming Commission of Ontario (AGCO) after alleged deceptive bonus practices.
Harmful Patterns of Play
According to a statement the AGCO, Well Played Media, Unipessoal LDA promoted a bonus on its Casino Days platform that both encouraged high-risk behaviour among players and also failed to properly disclose key bonus terms.
Player protection is a non-negotiable priority for the AGCO,” said Dr. Karin Schnarr, Chief Executive Officer and Registrar, AGCO, in a statement. “We expect operators to be truthful and transparent about their promotions, and we also require them to ensure that those promotions do not encourage reckless or harmful patterns of play.”
The investigation began after a player complained that $8,500 in winnings had been confiscated by Casino Days.
The platform was offering a “welcome bonus” that promised new players up to $2,000.
Bonus Terms Tough to Find
However, according to the AGCO, to qualify for the full bonus amount, players had to deposit $2,000 of their own money, keep each wager at or under $5, wager $70,000, and complete all wagering requirements within 7 days.
The AGCO found that some terms of the bonus offer were tough to find on the site. The AGCO also found in an analysis that the average player would first lose $3,640 trying to earn the $2,000 bonus.
According to the province’s igaming rules, operators must not offer bonuses that encourage harmful gambling behaviour. They also must appropriately disclose key conditions. Operators can’t offer bonuses that can’t be reasonably attained without significant gambling losses.
Canadian Gaming: Appeal Process
An offer that requires a player to sustain substantial losses for a perceived benefit is not a fair offer,” Schnarr said. “This penalty sends a clear signal that we will not hesitate to take action against operators who fail to meet their obligations to protect Ontario players.”
Like with any igaming operators fined by the AGCO, Well Played Media can appeal the registrar’s decision to the Licenses Appeal Tribunal.
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