Woman Clobbered by VIP Parking Barrier Sues Hard Rock Biloxi

  • VIP guest struck by allegedly malfunctioning casino parking gate.
  • Neck surgery required after parking arm accident.
  • Lawsuit claims casino ignored known gate hazards.

 A VIP casino guest needed neck surgery after a parking gate allegedly landed on her head. Now the incident has landed Hard Rock Casino Biloxi in court, The Biloxi Sun Herald reports.

VIP casino injury, parking gate accident, Hard Rock Biloxi, neck surgery lawsuit, valet negligence
Lisa Paulk claims she was attacked by a parking gate, not pictured, at the Hard Rock Biloxi. The casino says it wasn’t its fault. (Image: Shutterstock)

Plaintiff Lisa Paulk, of Pike County, Miss., claims she was walloped by the parking gate as she attempted to enter the casino’s VIP lot on Jan. 12, 2024.

According to the complaint, filed this month in Harrison County Circuit Court, Paulk’s Encore Players Club scanner card repeatedly failed to lift the gate.

After abandoning her vehicle for assistance and using another guest’s card to raise the arm, she was instructed by valet staff to walk behind her daughter’s car as it drove into the garage. At that precise moment, the barrier descended without warning and struck her on the head, per the complaint.

Injury, Distress

The lawsuit cites neck injury requiring surgery, back trauma, and continuing emotional distress. Paulk claims that the valet admitted the barrier arm “had been malfunctioning for some time,” yet no caution signs or barriers to prevent pedestrian access were in place.

“Because the VIP gate would not open, (Paulk) was forced to exit her car and walk to the valet stand for assistance,” the complaint alleges, adding that the valet also attempted unsuccessfully to open the barrier with Paulk’s car card before borrowing one from the next vehicle.”

In legal filings, the casino and its three property manager defendants deny all liability. They argue Paulk either caused or contributed to her injuries, which they say stem from pre-existing conditions, not the gate incident.

Paulk seeks unspecified compensatory damages, punitive damages, and other relief. The claim petitions for compensation for past, present, and anticipated medical costs, “future pain, suffering and mental anguish, permanent physical impairment, permanent disfigurement, future travel expenses and other damages.”

When Parking Arms Attack

The case is eerily similar to a lawsuit filed in Henderson, Nev., where a woman claims she was struck in the face by a malfunctioning automated gate arm while leaving the VIP parking garage at Green Valley Ranch Resort Spa & Casino.

Elizabeth Browner alleges that the casino failed to provide a marked pedestrian walkway, forcing her into a traffic lane where the gate arm unexpectedly descended, causing significant facial and eye injuries.

The case, filed in January 2025 in Clark County’s Eighth Judicial District Court, remains pending with no reported settlement or trial date.

Philip Conneller
Philip Conneller Senior Reporter

In Philip Conneller’s eight years with Casino.org, he has covered the gaming industry from Las Vegas to Macau and everything in between. He currently focuses his coverage on gaming law, white-collar crime, global money laundering, tribal gaming, politics, and regulation.

Philip was the original features editor for poker’s Bluff Magazine and editor for Bluff Europe, which he helped launch. His writing has also been featured in ESPN, Forbes, Time Out, The Sun, and The Daily Star, as well as iGaming Business, eGaming Review, and numerous other industry news and tech websites.

His news stories for Casino.org/news have been linked by The Washington Post, The Daily Mail, People Magazine, and Jimmy Fallon's Tonight Show, among many others.

Philip once won $20,000 with 7-2 off-suit. He has been reprimanded for unwittingly playing Elton John’s piano on two separate occasions on both sides of the Atlantic.

He became a writer because he is a lousy pianist.

Philip lives outside London with his wife and children, where he spends his time agonizing about Arsenal FC.

Contact Philip at philip.conneller@casino.org.

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