Lucky Spins review for NZ players (2025)

The Lucky Spins bonus for new players (exclusive to Casino.org) is a 100% deposit match up to NZ$1500 and 500 free spins on Big Bass Amazon Extreme. The regular offer is NZ$500 and 500 free spins, which are given out in batches of 100 every day for five days. Wagering requirements are 35x.

Lucky Spins Casino offers more than 5,000 titles that span everything from pokies to table games, live casino, crash games, video poker and more. There are ample categories and the focus is clearly on providing an immersive experience with plenty of variety to encourage scrolling.

It won’t come as a surprise to learn that there’s no need for a Lucky Spins mobile casino app. The platform is fully mobile-responsive when using it on the normal browser on any device and so, like most other modern casinos, this kind of mitigates the need for an app.

Whether you’re an Android or an iPhone or iPad fan, you’ll find access to all games in the usual manner and you can literally pick up where you left off on your desktop. The experience is smooth, with all graphics beautifully rendered thanks to the latest HTML5 technology.

Lucky Spins does offer live chat support 24/7, and you don’t need to be logged in to use it. However, you will be asked to provide your email address and your name before the chat starts, so if you haven’t yet registered for an account you will probably be prompted to do so before any replies are forthcoming.

Before reaching a live agent you’ll need to go through the chatbot and choose from a list of popular topics, each of which returns a standard response. After faffing around trying to reach a live agent for a considerable amount of time I gave up. There are other casinos which do this better. Bluffbet casino’s approach for example, which keeps AI intervention to a minimum, is much more efficient.

However, you can also send an email to customer support. This takes longer, but returns a human and customised response. It would be nice if there was telephone support available but this isn’t a particularly common option across NZ casinos.

Lucky Spins Casino has a distinctive yellow and black theme, immediately drawing you to the sign up link to access the new player bonus. The site has a very pleasing layout, which makes it easy to find any game you’re looking for, in whichever category. However, table games and jackpots take a little more time to find via the search bar, which could get a bit tedious. Wildz, by contrast, gives these two categories pride of place on the main menu, which is exactly the way it should be.

The site’s terms and conditions are easy to find, especially those for the bonuses which you’ll be able to see in large print right underneath each promotion. Transaction terms and limits are also very transparent, as well as responsible gambling information, with all details laid out in the FAQs page.