Bovada Complaints Continue Despite Offshore Casino Claiming Everything is Fine

Posted on: April 25, 2025, 10:56h. 

Last updated on: April 25, 2025, 11:11h.

Devin O'Connor @CasinoorgDevinO Read More

Expertise: Asia Pacific Gaming, Commercial Gaming, Legislation, Politics.

• Bovada players say the site isn’t functioning properly
• Bovada customers continue to raise complaints
• The offshore casino says everything is up and running

Bovada, the online casino and sports betting website that many state gaming regulators and attorneys general say is an unregulated, illegal gambling platform that provides little to no player safeguards, continues to hear a bounty of criticism from its customers, while the platform maintains that everything is fine.

Bovada suffered a significant IT disruption this week that resulted in withdrawals not being completed, deposits not being executed, funds disappearing, disabled accounts, and promotions not being fulfilled. In a social media post made Thursday, Bovada claimed that the many problems had been resolved and that “everything is working.”

Casino.org continues to field numerous complaints from disgruntled Bovada players saying that everything is not working.

“My Bovada account was hacked and I saw my funds draining in real time on a slot I wasn’t playing. I had my account shut down and put under review, only for them to say my funds were gone. I’m a ‘Hall of Fame’ member and they didn’t care. Do not use Bovada!” read one comment to our previous coverage.

“I’ve been waiting for four days, but the withdrawal button has been removed. Scam sportsbook,” read another.

High Roller Bovada Customers

The Bovada social media accounts continue to be flooded with angry players asking when their withdrawals will happen, when deposits will post, and when promos will return. Bovada has been responsive but has continually asked for patience.

The tech problems are widespread and have impacted Bovada’s most faithful customers.

I have been a loyal Bovada customer for the past five years, currently holding ‘Legend 3’ status within their rewards program (just one tier below the highest, ‘Hall of Fame’). Over the past month alone, I have $141,000 in action on the platform, underscoring my consistent engagement with Bovada. Typically, the site operates smoothly with only occasional minor technical issues. The current situation is markedly different,” said a person wishing to remain anonymous in an email to Casino.org.

“Since the evening of April 19, 2025 (a Saturday, traditionally the platform’s busiest day), Bovada has frozen all outgoing crypto withdrawals. This issue was subsequently compounded on Sunday afternoon when they began withholding all incoming crypto deposits. Since April 21, I have contacted Bovada’s chat support team 12 times to inquire about the status of my frozen withdrawal. Unfortunately, I have received inconsistent responses each time. The customer service representatives typically offer scripted apologies, reassuring me that my funds are secure but providing no clear estimate on when the issue will be resolved. When pressed further, some agents have either provided fabricated ETAs or admitted they lack details from the financial team regarding the nature of the problem,” the anonymous letter continued.

The loyal Bovada player said he believes Bovada is “weighing the short-term financial benefit of this disruption against the long-term potential cost of alienating players.” That thinking stems from Bitcoin’s price surging during the operational problems. At the time of the freeze, Bitcoin was at $84,841. As of this writing, it’s above $95,400 — a 12.5% gain.

Third-Party Help

On Casino.org’s post on the Bovada scandal, many users said the online gambling platform has been of little use in resolving their problems. Some said a better option is to reach out to @cyberguardF or @ADRIAN_CODING1 on X, which are both third-party blockchain investigators and recovery firms.

Online casino gaming is only legal in seven states — Connecticut, Delaware, Michigan, New Jersey, Pennsylvania, Rhode Island, and West Virginia. Bovada has been ordered to cease its business in all of those states except Rhode Island.