A Bad Deal: Understanding Blacklisted Casinos

Guide to Blacklisted Casinos

Skip straight to blacklisted casinos

Toxic casinosWe talk a lot about what we look for in a great casino. We've told you about the lengthy process we go through in reviewing and rating every online casino on the planet. And we've explained how our goal is to make sure players are enjoying a safe online casino experience.

If you browse our site, you'll see a lot of our top picks for different categories. The top Mac casinos. The best mobile casinos. The casinos with the best bonuses. And so on. What we don't talk much about, however, are the worst casinos.

We're talking about blacklisted casinos. These are the worst online gambling properties that you shouldn't play at. Not every casino that fails to make our list of top picks is a blacklisted casino. There are many good casinos that aren't necessarily top-tier but still perfectly legitimate casinos that treat players fairly.

But some online casinos receive complaint after complaint after complaint. And, to make matters worse, they ignore those complaints and keep letting down casino players. Our list of blacklisted casinos includes Internet gambling sites that have failed to meet expectations. Here are some reasons why a casino might find itself blacklisted:

No Payments

Lack of Payment - You play to have fun, but you also play to win money. So when you do hit a payday, you want to get your hands on your cash quickly. Some casinos pay pretty instantly. Other casinos can take 30 days or so to pay. That's acceptable in some instances. But when a casino leaves you hanging and the check never shows up in the mail? That's not cool. Not all bad online casinos that are blacklisted lie about sending you money. In fact, most don't. Instead, they'll tell you straight up that you don't qualify for a withdrawal because you violated certain bonus conditions or didn't meet the deposit requirements.

Randomness

Lack of Randomness - It's normal to go on losing streaks playing online casinos games, just as it's normal to go on long winning streaks. But if a site fails to use a proper Random Number Generator to ensure that all deals, spins, and rolls of the dice are random, or if that RNG is found to be flawed, the online casino is blacklisted.

False Advertising

False Advertising - Casinos that advertise free money and then make you jump through hoops to claim a bonus, all without spelling it out anywhere in their terms and conditions are placed on our blacklist. We don't take tricking players lightly.

Spam

Spamming Players - We believe in fair marketing practices. That's why the worst casinos that engage in spamming players and not adhering to marketing best practices are removed from our list of recommended Internet gambling sites.

Bad practices

Other questionable practices - Casinos that skirt the law to accommodate deposits or violate laws end up on our blacklist. We also blacklist casinos that fail to include the proper encryption technology that's needed to keep your information and financial details safe.

Casino Bonus Fraud

What is online casino bonus fraud?

What is Bonus Fraud?

Online casino bonus fraud, when committed by the gaming provider (it can also be committed by players), is when an online real money casino doesn't stay true to its advertised bonus arrangement. This could mean a casino doesn't pay the bonus, or that it changes the bonus AFTER you've registered.

Why do online casinos offer bonuses at all?

The simple answer is to hook you in. Welcome bonuses are the incentive to start playing and the more appealing they sound, the more likely you are to sign up and play at that site.

Does bonus fraud exist?

Unfortunately it does. It is rare, as gambling sites have learned that reputation is everything. Often, if a site is caught being loose with its terms, it will be plastered all over the Internet and traffic will dry up like rain in the desert.

We've pulled three alleged cases we know about:

Case 1:

1

In a thread under Flopturnriver.com's listing for Interpoker, one user complained of the real money online casino failing to honor an advertised $20 bonus. The complaint dates back to 2005, but appears to allege the site changed the mechanics of their bonus offering AFTER the player in question had registered.

Case 2:

2

In an online forum discussing the Lock poker online casino , a user calling himself 'Sea Salt' alleged the site has been guilty of casino bonus fraud. He writes: "I mean, they heavily advertised 'Hey grinders, come here and get this great bonus rakeback on top of the usual 35%', and then after everyone came over and switched their rakeback to Lock, they retroactively made the bonus worthless by completely changing its terms. That isn't a misunderstanding or an honest mistake. It's outright fraud."

Case 3:

3

According to a review at Betscout, the Bulgarian website Bet7days is notorious for shady dealings and has been guilty of bonus fraud. That being said, the only commenter on the post says he's been using the site for years and never had a problem.

How We Compile Our Blacklist

HowWe employ a painstaking review process to compile a list of top casinos. We rate every casino in a number of categories, including payment processing, deposits, cashouts, bonuses, customer service, game selection, software quality, encryption technology, security, and more. Naturally, as we rate the best, we weed out the worst and set them aside.

If there's a big red flag, like horrific customer service or terrible payment processing, we dig deeper to see what the issue is. Most rogue casinos that fail in a big category end up blacklisted. But the process isn't automatic. Each casino that shows up on our blacklisted radar is reviewed thoroughly three times by independent auditors. We also get in touch with management at the target casino to find out if our issue is an isolated one.

Bottom line? The casinos that appear on our blacklist are there for a reason. They've failed miserably and they weren't able to redeem themselves even though they were given the chance.

De-blacklisting a casino

DeblacklistingWe constantly update our blacklisted page because not all blacklisted casinos stay blacklisted forever. Sometimes, with a change of ownership or clarity of rules, blacklisted casinos can become reputable ones. It usually takes a few years of honest practice for us to whitelist a casino, and to be honest it's only happened a few times. But out of fairness, we monitor all blacklisted casinos to make sure.

Report a casino

We count on our player community to help us keep each other safe. If you feel a casino should be blacklisted, please get in touch with us with your experience and we'll investigate the situation.

Before you visit just any online casino, check this list

The beautiful thing about the Internet is that people can voice their opinion and complain about just about anything in a snap. They do so with restaurants. They do so with stores. On Facebook. On review sites. Everywhere. The same goes for online casinos.

When players have problems at an online casino, they tell us about it. We keep track of everything. Every complaint. Every issue. For every casino. If there are enough complaints and we see a pattern, we note the major problem with that casino. Our list below details problems you need to be aware of with major online casinos. Some problems are things that might keep you from playing at a specific casino. Others are points you need to be aware of, even if you do choose to play. Consult this page regularly because things are always changing in the online casino world.

Last Updated: 15-Sep-2016

Casino Name / Group Name Major Problem
21 Dukes Casino Slow or no pay / poor customer service
21Nova - 21nova.com Various issues, and unfair terms and conditions
50Stars Casino - 50starscasino.com Various issues, and unfair terms and conditions
Absolute Poker Big cheating scandal
All Futurebet Casinos Bad operators
Atlantic Vegas Casino Falsely claims to be licensed by a respected international body
Aztecasino Falsely claims to be licensed by a respected international body
Backgammon Masters No response from customer service
Balzac Casino Doesn't pay
Belle Vegas Online Generally poor casino practices
Bethedealer Doesn't pay or extremely slow to pay
Betport Closing of accounts for no reason and confiscation of funds
Brandy Casino Constantly spams message boards
CaptainJackCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
Carnival Casino - carnivalcasino.com Various issues, and unfair terms and conditions
Casino Del Rio - casinodelrio.com Various issues, and unfair terms and conditions
Casino Fortune Failure to pay their players coupled with poor customer service
Casino Grand Bay Generally poor casino practices
Casino King - casinoking.com Various issues, and unfair terms and conditions
Casino Las Vegas - CasinoLasVegas.com Various issues, and unfair terms and conditions
casino1x2 Ongoing complaints
Casinoextreme Doesn't respond to legitimate player complaints
Casinostates Falsely claims to be licensed by a respected international body
CatsEyeCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
Cherry Red Casino Ongoing payment problems
CirrusCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
City Club Casino - cityclubcasino.com Various issues, and unfair terms and conditions
City Tower Casino - citytowercasino.com Various issues, and unfair terms and conditions
Class1casino Closing of accounts for no reason and no response to enquiry made
Club Dice Casino - clubicecasino.com Various issues, and unfair terms and conditions
ClubPlayer.com Series of casino payout problems, but recent reports suggest they've turned a corner
CoolCatCasino.com Ongoing payment problems / Ongoing complaints
Crazy Luck Casino Multiple reports of refusal to pay winnings
Crown Europe Casino - crowneurope.com Various issues, and unfair terms and conditions
Dendera Casino Among the worst customer service in the business
DollaroPoker Confiscation of €100,000 from player without explanation
Eldorado Palace Confiscation of winnings from player without explanation
Euro City Casino Ongoing payment problems
Euro Max Play - euromaxplay.com Various issues, and unfair terms and conditions
Europlay-Malta Failure to pay their players coupled with poor customer service
Fortune Junction Casino Generally poor casino practices
Games4money Failure to pay their players coupled with threatening them
Giant Vegas - Giantvegas.com Various issues, and unfair terms and conditions
Giant Vegas Casino Ongoing payment problems
Goldbetting.com Games are deliberately loose in play mode and much tighter in real-money mode
Golden Casino.com Doesn't respond to legitimate player complaints
Golden Galaxy - goldengalaxy.com Various issues, and unfair terms and conditions
Goldgate Casino Failure to pay their players coupled with poor customer service
GoldVIPCasino In the business to SPAM players
Grand Bay Poker Generally poor casino practices
Grand Prive Casinos Generally poor casino practices
Grand Reef Casino - grandreefcasino.com Various issues, and unfair terms and conditions
iButlerCasino Generally poor casino practices
Internet1x2 Questionable website content
Jackpot Wheel Casino Generally poor casino practices
Jackpot247 - jackpot247.com (£20,000 per month) Various issues, and unfair terms and conditions
Jackpotsheaven Generally poor casino practices
Joyland Casino - joylandcasino.com Various issues, and unfair terms and conditions
JSSport Casino and Sports Book Generally poor casino practices
Jupiter Club Casino Generally poor casino practices
Kasino Grand Bay Generally poor casino practices
La Isla Online Casino - laislacasino.com Various issues, and unfair terms and conditions
Lady Dream Casino Games are deliberately loose in play mode and much tighter in real-money mode
Lake Palace Casino Generally poor casino practices
Largocasino.com Games are deliberately loose in play mode and much tighter in real-money mode
LasCasinoVegas Very poor marketing practices
Legends Sports Very sketchy software
Lock Casino Payment delays
Londonscasino Slow to pay their players coupled with poor customer service
Lovelotto Sister site of rogue Betport - operating with suspended license
Lucky 18 Far too many complaints from customers of all stripes
Luckydogsports Games are deliberately loose in play mode and much tighter in real-money mode
Magic Box Casino - magicboxcasino.com Various issues, and unfair terms and conditions
Majestic Comet Casino - majesticcomet.com Various issues, and unfair terms and conditions
Mapau Bingo Failure to pay their players coupled with poor customer service
Mapau Casino Failure to pay their players coupled with poor customer service
Miami Beach Casino Failure to pay their players coupled with poor customer service
Mighty Slots Failure to pay their players coupled with poor customer service
Noble Casino - Noblecasino.com - Various issues, and unfair terms and conditions
Nuts Poker Ongoing payment problems
Oceans Online Casino Failure to pay their players coupled with poor customer service
Oddsmaker.com Failure to pay their players coupled with poor customer service
OnBling Casino Connected to the Winpalace Group of casinos
Orangegamez Casino Failure to pay their players coupled with poor customer service
Palace VIP Casino - palacevipcasino.com Various issues, and unfair terms and conditions
PalaceofChance.com Series of casino payout problems, but recent reports suggest they've turned a corner
PartyCityCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
Planet Kings Ranked as the worst casino of the year in 2013 by a major publication
Planet Kings - planetkings.com Various issues, and unfair terms and conditions
Players Vegas Games are deliberately loose in play mode and much tighter in real-money mode
Playtech Casinos with Progressive Limitations 7Regal Casino - 7Regal.com Various issues, and unfair terms and conditions
Plum Gaming Failure to pay their players coupled with poor customer service
Poker Show Failure to pay their players coupled with poor customer service
Prestige Casino - prestigecasino.com Various issues, and unfair terms and conditions
Prime Casino - PrimeCasino.com Various issues, and unfair terms and conditions
PrismCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
Pure Vegas Casino Ongoing payment problems
RingmasterCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
Road House Reels Casino Generally poor casino practices
Royal Dice - royaldice.com Various issues, and unfair terms and conditions
Royal Dice Casino Ongoing payment problems
RoyalAceCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
RTG Ongoing payment problems
Ruby 7 Slow payouts, shady bonus practices
Rubyslots.com Series of casino payout problems, but recent reports suggest they've turned a corner
Rushmore Casinos Ongoing payment problems
Sierra Star Casino - sierrastarcasino.com Various issues, and unfair terms and conditions
Sky Kings Casino - skykingscasino.com Various issues, and unfair terms and conditions
Slot Oasis Ongoing payment problems
SlotMadness.com Series of casino payout problems, but recent reports suggest they've turned a corner
Slots Alley Generally poor casino practices
SlotsLuv Sister casino of sketchy site that fails to pay their players and provides poor customer service
SlotsofVegas.com Series of casino payout problems, but recent reports suggest they've turned a corner
Slotsville Ongoing payment problems
Smartlive Casino Failure to pay their players coupled with poor customer service
Stryyke Casino/Poker/Sports Confiscation of winnings from player without explanation
Sunny Group Failure to pay their players coupled with poor customer service
Sunshine Bingo Failure to pay their players coupled with poor customer service
Super Casino - SuperCasino.com (£20,000 per month) Various issues, and unfair terms and conditions
Swiss Casino - scasino.com Various issues, and unfair terms and conditions
Thebes Casino Sketchy casino representative
TheVirtualCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
UltimateBet Big cheating scandal
Vegas24 Doesn't respond to legitimate player complaints and makes up rules on the spot
Vernons Casino - vernons.com Various issues, and unfair terms and conditions
Villa Fortuna Affiliates Generally poor casino practices
Villa Fortuna Casino Generally poor casino practices
VIP Golden Club Using stolen games
Virtual Casino Group Series of casino payout problems, but recent reports suggest they've turned a corner
Wager21 Casinos Games are deliberately loose in play mode and much tighter in real-money mode
WildVegasCasino.com Series of casino payout problems, but recent reports suggest they've turned a corner
WinAsDealer Failure to pay their players coupled with poor customer service
Winners Island Casino Casino representatives have been known to frequent casino forums and pose as happy players
World Wide Wagering Sketchy software

We constantly update so check back soon, and contact us if you have any complaints.

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