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2020’s Guide to Blacklisted Casinos

As a trusted source of information since 1995 we have hundreds of excellent casinos for you to choose from online. But amongst some of the best sites are a handful that are best avoided. Our list of online casinos to reject have been proven not to be trusted, with questionable withdrawal procedures. They have unreliable customer support, dubious bonus terms, unfair games and generally deceitful practices.

Take a look at our latest list of blacklisted casinos to find out which sites you should steer clear of.

Blacklisted casinos

The following sites have been blacklisted as they have not met our strict set of criteria, and have consistently failed to deliver a fair service to their players. Remember, this list of blacklisted online casinos is updated regularly so it’s always worth checking back to make sure you’re in the know about the sites you should avoid.

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Updated: 20-May-2020

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Reasons we blacklist casinos

Games and Software

A great selection of games sets a casino apart, but failure where games are concerned can land a casino on our blacklist. Cutting edge software and user-friendly games are essential for all recommended casinos. Rogue casinos provide unfair games.

Clunky games that freeze without warning are entirely unacceptable in today’s market, and sites reported for issues such as these appear on our blacklist. Games must be fast, reliable and safe to meet our standards.

Fairness is of the utmost importance for online casinos, which is why the best casinos publish RTP rates for all of their games. Casinos offering games with unfair RTP rates should be avoided, and sites can be blacklisted as a result of this. Likewise, rigged software can also land a site on our blacklist.

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Customer Care

In order to secure the trust of its players, an online casino must be transparent in its practices. Sites must also provide plenty of ways to contact its team should players need assistance. Blacklisted casinos tend to fall short in this area, and players often have difficulty contacting customer service representatives or having complaints addressed.

Even the best online casinos are subject to player complaints from time to time. It’s the amount of complaints and the ways in which they are addressed that really matters. A complete failure to address complaints often leads to a casino being blacklisted.

Almost all casinos have a dedicated customer support team on hand to deal with any problems or queries players may have. However, blacklisted casinos often fail to provide this service. If a casino does not list contact information for its team, this should immediately be regarded as a red flag. An unresponsive customer support team can also cause a casino to be blacklisted.

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Security and Trust

Online casinos often handle significant sums of money on behalf of players, and are trusted with personal details and financial information. For this reason, top casinos use cutting edge security software and safety features. Casinos must also be licensed by the appropriate authority in their region such as eCogra and MGA.

Online casinos must operate under a license from an authority such as MGA, and the details of this license should be clearly displayed on the website. You’ll often see it listed on the about page, and in the footer of the homepage. If the casino doesn’t hold a valid licence it will be blacklisted.

Security is hugely important for online casinos, and good sites go to extreme lengths to protect their players’ details. Rogue casinos do not provide adequate security features or encrypted connections, leaving players vulnerable to significant risks such as identity theft and fraud.

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Banking and Money

A big win should be cause for celebration, but things can quickly turn sour if a casino makes it difficult for players to withdraw their winnings. When evaluating casinos, we always pay close attention to the banking methods on offer. We test a range of different withdrawal options evaluating ease, speed and security.

If a casino’s withdrawal process feels more like an obstacle course, or we hear reports of an online casino not paying out, it can quickly find itself on our blacklist. Once a player requests a withdrawal, funds should appear in their chosen account or digital wallet within the timeframe stated.

Most casinos offer a good selection of different payment and withdrawal methods, making life easy for players. However, if a casino offers just a handful of withdrawal methods that aren’t widely supported, this can cause the site to be blacklisted. Look out for sites offering withdrawals to popular payment methods.

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Bonuses and Promotions

Online casinos offer a huge selection of enticing bonuses and promotions, many of which are brilliant for players. But sometimes a bonus is too good to be true, and needs investigating. We always look into the trustworthiness of different bonuses and promotions, to ensure that casinos are giving players a fair deal.

Some bonuses come with incredibly complex terms and conditions, designed to make it difficult for players to understand the details of the offer. In other cases, bonuses are presented without a complete list of terms, so players are in the dark about playthrough requirements. We recommend players avoid sites offering unclear promotions.

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Trusted online casinos

Don’t be put off by the questionable practices of blacklisted online casinos. There are plenty of excellent sites available to play at, offering top rated games, generous bonuses, trustworthy banking options and five-star customer service. Take a look at the sites that our team recommends to find a reliable online casino today.

Rating: 4.75 /5

Bonus

  • Generous welcome bonus
  • Huge selection of casino games​
  • 24/7 Live Support
  • Fast, secure payments
Rating: 4.55 /5

Bonus

  • Choice of 2 craps titles
  • Play free or real money
  • Exclusive games to the casino
  • Up to $5000 welcome bonus
Rating: 4.25 /5

Bonus

  • Great selection of casino games
  • Wide variety of deposit options
  • Generous welcome bonuses
  • Instant play and download casinos available