Problem Gambling Nonprofits Fight Over 1-800-GAMBLER Hotline
Posted on: September 26, 2025, 12:59h.
Last updated on: September 26, 2025, 01:16h.
- New Jersey court rules in gambling hotline ownership fight
- NCPG must return 1-800-GAMBLER control by September 29
- Advocates warn disruption could endanger lives in gambling crisis
A spat between two problem gambling nonprofits over who should control the 1-800-GAMBLER hotline came to a head this week in New Jersey.
On Monday, a state court ordered the National Council on Problem Gambling (NCPG), the nation’s leading gambling-addiction advocacy group, to return the service to the Council on Compulsive Gambling of New Jersey (CCGNJ), the smaller state nonprofit that created and owns the hotline.
The NCPG has until September 29 to cease using the 1-800-GAMBLER number and trademark, returning operational control to CCGNJ. This doesn’t mean the New Jersey organization’s staff will personally answer every call nationwide. Instead, the hotline routes callers to local in-state providers.
‘Dangerous Consequences’
The ruling caps a months-long legal battle between the warring advocacy groups over the conveniently memorable hotline number. The NCPG warned this week that transitioning the number back to CCGNJ would take time, leaving vulnerable people without the service, potentially with life-or-death consequences.
This decision will fundamentally hinder nationwide access to timely, confidential, and high-quality care for those in need of problem gambling support by taking critical services offline. Moreover, it will degrade public trust for the 121 million Americans who recognize 1-800-GAMBLER as the National Problem Gambling Helpline.”
The CCGNJ launched the hotline shortly after its formation in 1983, but in 2022 licensed it to the NCPG, which was to manage the line under a three-year agreement for a reported $150K a year.
During that time, the NCPG used funding from the NFL to make significant improvements to the helpline, including the rollout of text and online chat services, as well as expansion of free translation in over 240 languages, and training upgrades across a network of 29 call centers.
The agreement expired in May 2025 and became a bone of contention when the two sides failed to agree on renewal.
NCPG Fighting Back
The CCGNJ has vowed that there will be no disruption to the service, but the NCPG argues that the routing network, including features such as text and chat services, is deeply integrated and cannot be simply “flipped” back. It said in an official statement that it would appeal the verdict.
NCPG will aggressively pursue all appellate options concerning today’s decision and is in the process of filing an emergency motion asking the New Jersey Appellate Division to enter a stay to maintain the status quo for helpline operations while the appeal is considered,” the statement read.
“It cannot be overstated that the loss of access to problem gambling resources via 1-800-GAMBLER, even temporarily, could have life or death consequences for individuals in crisis,” it added.
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