Supabet Casino Review: a homerun for online casino aficionados

Rarely do I see a games collection that blends quality with quantity. But Supabet does just that, stuffing their casino floor with innovative and polished games instead of padding the collection with filler. Supabet Canada is home to 9,125 casino games, including 48 games exclusive to the NovaForge network, so these games can also be found at partner online casinos like Cashed or Magius. Aside from casino games, I could also play at the Supabet sportsbook and bet on my favourite sporting events or e-sport matches.

There is a balanced selection of bonuses at Supabet, led by a solid welcome offer to start off. With a number of free spins no deposit in Canada, it’s good to see that you can apply your free spins to any slot machine at Supabet. I’m also pleased that Supabet clearly outlines the terms of each of its bonuses on the same page where you claim it, as well as offering even more detail in the official Terms & Conditions. And if you prefer the Supabet sportsbook, there’s a range of sports betting bonuses to claim alongside the casino bonuses.

I’m happy to say Supabet holds an active, valid casino license proving its legitimacy and commitment to fairness. However, the license is from the Anjouan Gaming Board, which is known for its looser regulations that makes it popular with less reputable casinos.

That said, the gambling site is still operating with third-party oversight which boosts my confidence—plus the casino is on top of KYC and anti-money laundering security. Another high note is how Supabet proudly displays its Terms & Conditions, privacy policy, and responsible gaming advice to operate transparently.

I also had a few minor concerns in that Supabet doesn’t indicate it’s been audited for legitimacy, nor does it claim to use digital encryption. These are fairly standard among online casinos, so it’s possible Supabet simply isn’t sharing that info with the public. But at the moment it is hard to judge.

Supabet works hard to make banking pain-free so you can focus on your bets. With over a dozen banking methods available, you have the freedom to choose your preferred way to pay among staple payment processors like Interac, MiFinity, or blockchain cryptocurrencies. I was able to view information on all payment methods even before signing-up with the gambling site thanks to a convenient banking summary page.

Among other online casinos, Supabet hits the mark dead centre for banking but tends not to break any new ground. Casinos like Cashed feature a similar suite of payment methods and transaction limits, and while this puts Supabet ahead of competitors such as Spin Samurai, it also falls short compared to Jackpot City for example.

At the moment, there is no standalone Supabet app to enjoy the casino on mobile. Fortunately, the casino compensates for this with a fully mobile-optimized website that you can access through your mobile browser on either iOS or Android devices. I loaded up a few games on my smartphone and had the full library of casino games available, neatly laid out in a user-friendly mobile site.

The mobile site was as functional as the desktop version. Games ran smoothly with frankly fewer glitches than on desktop, I could browse and redeem casino bonuses, and deposits and withdrawals were as easy as ever. Although I do think Supabet could put some finishing touches on their mobile site to really make it special, I’d rather they invested that effort into producing and launching a Supabet app.

Supabet makes the customer experience a top priority and offers three ways to receive support at the casino: an FAQ section, an email inbox, and a live chat service. I found the FAQ to be a good general resource. Meanwhile the email support still hasn’t responded to me at the time of writing this review, three days after I reached out with a question.

But the best service comes from the live chat, where I was connected to a chat rep within seconds. The reps are well-informed and polite, answering my queries with clarity and precision. Some casinos like Frumzi will try to deflect questions they can’t properly answer, but at Supabet I found the reps were ready to go above and beyond to satisfy my questions or concerns.

When first loading up Supabet, the website displays a few bonus offers and the most popular casino games. The registration process flies by so you can jump right in to your first wagers.

The Supabet site opts for a plain white background that makes the colourful games or bonuses stand out. A handy sitemap on the menu bar makes the casino easy to navigate. I could hop between my account to the games collection to the bonus shop with a single button-click. As well, the casino and sportsbook sections are clearly divided so if you only care about one or the other, you won’t get distracted with extra clutter.

My only serious concern is the website performance. I repeatedly had the webpage freeze up on me, or fail to load some portions of the page, requiring me to reload the site. I would hate for this to happen during a big payout and put my winnings at risk, so I hope Supabet fixes their site performance soon.