BetMGM Fined $100K in Pennsylvania for Know Your Customer Shortfalls

Posted on: March 27, 2026, 11:34h. 

Last updated on: March 27, 2026, 11:34h.

Devin O'Connor @CasinoorgDevinO Read More
Expertise: Asia Pacific Gaming, Commercial Gaming, Legislation, Politics.
  • BetMGM has been fined $100K in Pennsylvania for failing to know its customers
  • The regulatory infractions additionally included BetMGM’s Borgata online casino

BetMGM has been fined $100,000 in Pennsylvania for failing to prevent individuals from creating numerous wagering accounts on the iGaming and online sports betting platform.

BetMGM Pennsylvania Gaming Control Board fine
NASCAR Cup driver Kyle Busch, who is sponsored by BetMGM, races for the Busch Light Clash at The Coliseum at Los Angeles Memorial Coliseum in Los Angeles on Feb. 5, 2023. BetMGM has been fined $100K in Pennsylvania for regulatory shortcomings. (Image: Shutterstock)

The Pennsylvania Gaming Control Board (PGCB) explained that BetMGM, the online digital gaming brand of MGM Resorts International, was delinquent in having sufficient procedures in place to prevent fraudulent behavior. The regulatory infractions additionally included BetMGM’s Borgata online gaming operation.

The PGCB said that BetMGM and Borgata failed in state-mandated know-your-customer (KYC) protocols. The shortfalls allowed for the creation, access, and use of multiple accounts by individuals using the personal identifying information of other individuals and the funding of those accounts using stolen or fraudulently obtained payment devices.

The state detailed four instances where an individual operated hundreds or even thousands of online gaming accounts under others’ identifications. One such instance involved 1,567 accounts and wagers totaling $229,580. Another used 119 BetMGM and Borgata accounts to gamble $895,092.

Unattended Children Remains Problem

The PGCB disciplinary report relayed that 16 more people have lost their casino access privileges by being placed on the state’s Involuntary Exclusion List. Four of the enrollments involved unattended children being left in vehicles while adults gambled inside casinos.

The state said a male patron left an 11-year-old in a vehicle outside Hollywood Casino York for 52 minutes while he gambled on slot machines and table games. Another male adult left a five-year-old in his car while he gambled on table games and made sports bets at Rivers Casino Philadelphia.

Also at Rivers Philly, a male adult left a nine-year-old child in the parking lot for more than an hour while he gambled. And at nearby Parx Casino, two minors, aged seven and 12, were left in a vehicle while an adult male gambled on slot machines for over a half-hour.

Actions such as these to deny statewide gambling privileges serve as a reminder that adults are prohibited from leaving minors unattended in the parking lot or garage, a hotel, or other venues at a casino since it creates a potentially unsafe and dangerous environment for the children,” the PGCB said.

The PGCB continues to promote its campaign to mitigate the issue, “Don’t Gamble with Kids” (DontGamblewithKids.org).

“This program is designed to shed light on the issue, not just for those adults who may consider leaving a child unattended in order to enter a casino, but to the gaming public who can look for and report these incidents before a tragedy occurs. Leaving kids unattended for even one bet is never worth the gamble and together we can work to stop this problem,” the campaign website reads. 

Record Play

As Casino.org reported in January, 2025 was yet another record year for gaming in Pennsylvania. Gross revenue from casinos, iGaming, sports betting, VGTs, and fantasy sports totaled almost $6.8 billion, a 10.7% year-over-year increase on 2024.

The commonwealth collected $2.98 billion in taxes from the record play.