Online Casino FAQ

Casino FAQIf you are new to online casinos then you are bound to have questions. Some of the jargon might not make sense, or you are unsure about software or gambling requirements. Therefore, we have gathered together some of the most common questions and provided you with clear answers in simple to understand language.




Game Specific FAQs

 

Online Casino games, software and other questions


What Do I Need To Play An Online Casino Game?

Basically all you need is an internet connection and a computer device. The variety of internet devices you can use range from PCs and Macs, to smart phones and iPads. If you want to play for real money you will also need access to a payment method.

How Do I Register At An Online Casino?

You will need to submit your personal information including your name and address. In some cases an online casino will require you to submit a copy of your passport to prove residency. Our online casinos have been tested and verified to ensure they provide the best security measures to protect your information.

How Do I Make A Deposit In An Internet Casino?

There are several ways to upload money to an online casino, and each casino may vary in the acceptable payment forms, so make sure the site you choose allows your preferred payment method. Most casinos offer a huge variety of deposit options that range from credit cards to e-wallets. Some may take some time to clear and some will allow your deposit to be made immediately.

Can I Track My Previous Deposits And Withdrawals?

Absolutely! Online casinos allow you to track your complete transaction history, allowing you to call up your list of deposits and withdrawals at the touch of a button.

How Quickly Can I Cash Out My Winnings?

That depends on how you deposited your funds and whether you used a deposit bonus when you first funded your account. First, let's look at your deposit method. Some deposit methods, like an eCheck for example, take time to clear. But because online casinos don't want to keep you waiting, they'll let you enjoy the tables and slots before your deposit has cleared. To make sure that you're good for your money, they'll put a block on withdrawals until the amount you deposited is in the hands of the casino. If you've used a deposit bonus, you need to wager a certain amount of money before you can withdraw your bonus funds. Every online casino works differently, so it's best to read the terms and conditions first.

What Deposit Methods Are Available?

That depends on where you're located. But for the most part, every major credit card is welcome at all the popular casinos online. Other third party deposit methods like Neteller, Ukash, Skrill, and others are also quite popular among players.

What Withdrawal Methods Are Available?

Again, that depends on where you're located. And it depends on the casino site you choose to play out. In some countries, you can withdraw to your credit card. In other countries, that's not the case. Most online casinos let you withdraw by eCheck. If you deposited using a third party payment service, you'll likely be able to receive your withdrawals the same way.

Are There Withdrawal Limits?

Yes. Most casinos set withdrawal limits. You'll often find daily, weekly, and monthly withdraw limits specified by an online casino. At several online gambling sites, high rollers are offered higher withdrawal limits than regular players.

What Is A Welcome Bonus?

Welcome bonuses are a big draw for casino players. These offers match a percentage of your first deposit amount when you sign up. It's a good idea to look for casinos with the highest welcome bonus and put as much money into your new account as possible. Some welcoming bonuses can be as much as 400% so if you deposit $1,000 you can actually play with $4,000! This is a major incentive for new players and you should definitely take advantage of it. We have prepared a list of the best online casino bonuses for you to enjoy.

When Can I Withdraw My Bonus Money?

Do bear in mind that you cannot immediately draw out this bonus money – you actually have to gamble it and sometimes more than once. This is not as bad as it sounds as many internet casinos have a payout percentage of over 95%. If you are able to make a profit from it, then that profit is yours to keep.

How Old Do I Have to Be to Register?

At most online casinos the minimum age for "money" games is 18. This may differ depending on the country where you are playing from. Free games have no age limit.

Can I Play For Free?

Yes. Most casinos online offer free play that you can make use of to check out the games, and learn how to play before you bet money on them. Remember though, you have to bet real money to win real money, and that's when things really get fun.

Online Casino Safety and Security


How Do I Know If An Online Casino Is Safe?

All of the online casinos that we offer here on our site have been chosen because of their excellent security measures. If you go off on your own to choose a gambling site, make sure they offer the highest level encryption services, such as 128-bit SSL, to protect your personal and financial information. Casino cheating is no simple matter and has become quite sophisticated. We have a detailed guide on Casino.org about the history of cheating in casinos.

Is Making A Casino Deposit Safe?

Absolutely. When you choose to play online casino games, all your transactions are fully encrypted using the latest encryption technology. So your private information and payment information should never be compromised.

How Do I Know That A Casino Game's Outcome Is In Fact Random?

Random number generators, or RNG for short, are used by every verified online casino out there. Certified RNGs ensure that games are fair and that all cards, spins and results are completely arbitrary. Casinos already have an inbuilt advantage and therefore do not need to "cheat".

How Do I Know If Online Gambling Is Allowed Where I Live?

Every country has its own laws regarding online gambling. We have special pages for internet casinos from countries with strict gaming regulations to help guide you and to prevent you from breaking any laws by playing online. However, we do recommend that you check your local legislation before signing up to an online casino.

What Is A "Rogue" Casino?

Some online casinos have a history of ignoring customers who are trying to withdraw their winnings. Customer Support usually gives these customers the runaround, ultimately failing to hand over what the player had rightfully won. You should avoid these "rogue" casinos by making sure you play somewhere reputable. Online casino sites mentioned on this site have been vetted to make sure they're fair and honest, so you won't have to worry about getting your hands on your money.

Is There Help For Problem Gamblers?

Yes, many casinos offer programs that help gamblers deal with their gambling addiction. They support responsible gaming and have identity checks to protect minors and even the ability to ban yourself from the casino. You can also consult Casino.org's in-depth article about problem gambling and addiction.

Online Casino Games, Software and Other Questions


What Kinds Of Games Are Available?

Not only can you find all of the same types of games you would find in a land based casino, it's quite likely you'll find a lot more varieties of each type of game at an online casino. The most common games are poker, blackjack, roulette and slots. Why not check out our detailed games listing page for more information on them.

How Much Money Can I Win At An Online Casino?

There's actually no real limit. Just like their bricks-and-mortar counterparts, the results of every deal, every spin, and every roll of the dice in online casinos are 100% random. That means you can turn a $50 deposit into tens of thousands of dollars in no time at all. You can also lose money just as quickly - just like in a real casino. But when you practice smart bankroll management, you'll be able to win more and minimize your losses by quite a bit. On Progressive Jackpots, the Jackpot often reaches 5 million or more.

How Do I Win A Progressive Jackpot?

Progressive jackpots are one of the biggest attractions when gambling online. Since players at the same casino (and often at other casinos on the same network) contribute to the same jackpot, the value of the jackpot grows high. And it grows fast. Total progressive jackpots often approach the $5 million or $6 million mark. Progressive jackpots pop completely randomly, so anyone can win at anytime.

What Is The Most Profitable Casino Game To Play?

This one's up for debate. Online slot machine games are incredibly popular among those casino players looking to hit it big, particularly because of the progressive jackpot factor. On the felt, it's a tossup between online roulette and blackjack. Online roulette offers near 50/50 odds if you bet on evens or odds, colors, 1-18, or 19-36. And online blackjack is popular among those who love to count cards and try their hand at busting the house.

Are There Any Limits?

It varies at each site. Some online casinos will have limits on certain types of games, and no limits on others. Even those that have limits usually allow fairly high bets, however, and all but the really big high rollers will find them more than adequate.

How Do I Know How Much An Online Casino's Average Payout Is?

These are normally audited by either eCOGRA or TST, both of whom provide independent testing services. An online casino site normally displays its audited and certified payout percentages. The casinos we have chosen at Casino.org all have verified payout percentages that are over 90% and very often over 95%.

What Is The Gamblers Fallacy?

Some gamblers believe that a random event can affect the outcome of subsequent events. Thus rubbing a lucky coin might make a machine pay out. This is a fallacy and random events are just that - random.

Can I Chat With Other Players Who Are Playing?

Yes, multi-player games offer you the chance to chat and be social while you play. If you are looking for a social night out on the town, check out our US offline casinos page for local options.

Why Should I choose An Online Casino?

Regular casinos are beautiful buildings that provide you with great entertainment – there is no denying that. Some, like the Las Vegas Wynn or the Bellagio have become famous gambling institutions. However, online casinos offer you the chance to enjoy the thrill of a wager at any time of the day or night from the comfort of your own home, or even while travelling through your mobile phone or laptop.

Where Do I Get the Software to Play?

Each site has its own gaming platform to download. To use it you will have to download the software from their website and then register to join that casino. You cannot use one online casino's software to play at a different online casino.

Can I Play Online Casino Games With A Macintosh?

Absolutely! There are many internet casinos that are useable with Macintosh computers. The biggest challenge with Macs is that you can't download the software used with PCs to play online games. Macintosh online casinos have internet based platforms for their Mac players. In fact we have a whole page dedicated to Mac online casinos.

Do The Games Work With Android Cell Phones And iPhones?

There are many excellent options for online casinos to play on your Android cell phone, iPhones and iPads. Check out our special Android and iPhone casino pages to find great choices with fantastic games and the best bonuses and payouts.

There is no doubt that online casinos offer more variety than even the Las Vegas Strip. What's more, you don't even have to leave home to get that gambling thrill.

If you do have any additional questions, instructions for contacting us are located on our About Us page. Well do our best to add your suggestions in to our FAQ.

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