Cuts have been limited to Excalibur so far, but such cost-saving measures historically start at one resort to test the waters, then roll out to others. A source at MGM Resorts says these front line staff reductions are limited to Excalibur, but we’ve heard hotel bell desks are going away at other Las Vegas resorts as well.<\/p>\n Could the elimination of bell desk personnel at Excalibur be a bellwether of things to come?<\/p>\n Hard to say. The explanation given for the changes at Excalibur are related to the specific customer demographic of Excalibur. Specifically, not fancy.<\/p>\n Excalibur guests simply don’t use these services as customers do at higher end resorts. The expectation of gratuities makes the services even less in demand with value-seekers.<\/p>\n As with any big company, MGM Resorts executives are tasked with evaluating departments and staffing and processes to see if there’s any fat that can be trimmed. Such cost savings are critical to increasing margins, a way to ensure stockholders are happy.<\/p>\n Aside from staffing, MGM Resorts has also been bumping its fees, and they aren’t even shy about it.<\/p>\n “Hornbuckle said parking and resort fees and ATM costs have gone up at its resorts and they’re already seeing a return.” Nickel-and-diming isn’t a growth strategy, it’s picking low-hanging fruit while neglecting the care and maintenance of the orchard. https:\/\/t.co\/ms2zxLxWuh<\/a><\/p>\n — Vital Vegas (@VitalVegas) March 14, 2025<\/a><\/p><\/blockquote>\n![\"\"](\"https:\/\/www.casino.org\/vitalvegas\/wp-content\/uploads\/2025\/03\/luggage_accident2-845x563.jpg\")
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