{"id":24510,"date":"2020-09-04T18:02:04","date_gmt":"2020-09-05T01:02:04","guid":{"rendered":"https:\/\/www.casino.org\/vitalvegas\/?p=24510"},"modified":"2024-10-25T08:38:43","modified_gmt":"2024-10-25T15:38:43","slug":"caesars-entertainment-cleans-up-its-act-on-keeping-change","status":"publish","type":"post","link":"https:\/\/www.casino.org\/vitalvegas\/caesars-entertainment-cleans-up-its-act-on-keeping-change\/","title":{"rendered":"Caesars Entertainment Cleans Up Its Act on Keeping Change"},"content":{"rendered":"\n

Even before the national coin shortage, slot ticket redemption kiosks at casinos stopped giving change.<\/p>\n

M Resort, Wynn Resort and Cosmopolitan ask customers to donate their change to various charities. If a customer declines, the redemption kiosk spits out a voucher to schlep to the cashier cage for change. Annoying, but great for charities.<\/p>\n

\"Wynn
Close cage (Wynn), no problem. Far cage (Linq), WTF.<\/figcaption><\/figure>\n

Other big casino companies have halted giving change at their TITO (ticket-in, ticket-out) slip kiosks, too.<\/p>\n

Station Casinos gives vouchers, as does MGM Resorts. No charity option, but at least you know where to pick up your change.<\/p>\n

Casinos, by the way, don’t mind if you skip taking your ticket to the cage.<\/p>\n

When a gambler fails to redeem their slot voucher, the casino keeps 25 percent of those unclaimed winnings. The other 75 percent goes to Nevada’s general fund. Players leave behind $10-12 million a year, so casinos get 25 percent of that (then pay 25 percent of that in taxes). Such “breakage” pretty much covers administrative costs.<\/p>\n

Caesars Entertainment casino recently moved to the no change practice, but with a twist. When customers cashed out, they got a receipt. Unlike at other casinos, the receipt didn’t look like a slot ticket.<\/p>\n

Also, the receipt said nothing about customers being able to get their change at the cage.<\/p>\n

Here’s a receipt from a kiosk at Bally’s Las Vegas, submitted by eagle-eyed Twitter follower Jessica<\/a>.<\/p>\n

\"Bally's
This receipt has more red flags than Tiananmen Square.<\/figcaption><\/figure>\n

Jessica inserted a ticket for $41.10 and the machine paid $41.<\/p>\n

When we heard about the situation at Bally’s, we thought it a little wonky and Tweeted about it.<\/p>\n

\"Bally's
Twitter is a powerful tool, and we’re just the tool to prove it.<\/figcaption><\/figure>\n

The following day, we hit The Strip, checking out several Caesars Entertainment casinos and redeeming slot tickets to see what was what.<\/p>\n

At Bally’s, Flamino and Linq, all the receipts had language at the bottom saying customers have the option to present the receipt at the cage for change from their “partially paid tickets.”<\/p>\n

\"TITO
Void dates vary.<\/figcaption><\/figure>\n

We asked a cashier about the language on the tickets, and she said, “Yeah, that happened within the last hour.”<\/p>\n

Why are we sharing this?<\/p>\n

First, we wanted to give you a heads up most casino kiosks don’t give change anymore.<\/p>\n

Second, we want to give props to Caesars Entertainment for jumping on this problem before it became a problem. Yes, keeping a customer’s money without letting them know how to get it back is a problem. Yes, even if it’s not a lot of money. Although the fix looks easy, we’re sure it takes some back-end technology hoop-jumping to execute a change that quickly across multiple casinos.<\/p>\n

Third, we are sharing this situation so we can claim to be the most important and influential blog in Las Vegas and possibly the northern hemisphere, a champion of the people, a fighter of the good fight, your Sin City watchdog, your fiscal advocate, a crusader for all that’s fair and right in the world.<\/p>\n

But mostly the heads up and props stuff.<\/p>\n

If you see anything wonky out there, drop us a line or DM us on Twitter<\/a>. We’ll get right on it, as long as it doesn’t require “effort” or “not being intoxicated.”<\/p>\n

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Want to explore more stories? Read about US gambling here:<\/b><\/p>\n