Beware the Deceptive CNF Charge at Beer Park, Hexx Kitchen at Paris Las Vegas and Others
The Budweiser Beer Park has opened and Paris Las Vegas, but we’ll never be back.
Why? The new restaurant and bar is the latest Las Vegas venue to ding customers with the deplorable CNF charge, also known as the “Concession and Franchise Fee.”
The CNF charge is also in effect at Beer Park’s downstairs neighbor, Hexx Kitchen & Bar.
The CNF charge gouges customers 4.7% on every check. Most customers don’t even know about the charge until they get their bill.
Essentially, the “Concession and Franchise Fee” is like a resort fee, but unlike with resort fees, you get absolutely nothing for your money. At all. Whatsoever.
This disgusting charge means if Beer Park served a liquid cure for cancer served from vaginas made of gold, delivered by dolphins, we would never, ever go there again. And we are a big fan of dolphins. And vaginas, come to think of it.
We’d love to be able to talk about the Beer Park space, the social games it provides (like pool and cornhole), the selection of beer, the food menu. But the CNF charge sends us into such a rage, we honestly don’t care about any of that. Gratuitous, slimy, devious charges negate any positives, plain and simple.
Why do we call the CNF charge “devious”? Because, as we mentioned, the vast majority of customers are unaware of the charge until it’s too late.
Here’s a look at the Beer Park menu. The giant red arrow isn’t on the actual menu, although that would be a step in the right direction.
Oh, yes, there’s a mention of the 4.7% CNF charge but in microprint, at the end of a blurb about the dangers of eating undercooked food.
This has “deceptive business practice” written all over it.
So, you know what? Screw you, Beer Park, and we’re going to do everything in our power to keep people away from your despicable den of deception. We’re so worked up, we’re breaking out in alliteration.
Same goes for you, Hexx.
It’s worth noting the “Concession fee” also applies to retail items purchased at Hexx. Thanks to @pbechervaise on Twitter for that tidbit.
Beer Park and Hexx aren’t the first Las Vegas establishments to screw guests over with these hidden charges. (Thanks to reader Jon Nichols for alerting us to the CNF charge at Beer Park, by the way.)
Also guilty of this shameless, shameful money grab are Cabo Wabo Cantina at Planet Hollywood and Rhumbar at Mirage. Read more.
Update (2/28/18): We’re pleased to report Señor Frog’s at TI has discontinued its CNF charge. The venue still charges a live entertainment tax during periods where there’s, you know, live entertainment.
The only good news about this fee, if there is any, is unlike with other fees (such as paid parking), we have the power to do something about it.
The solution to the growing problem of CNF charges is easy: Don’t go to these places. Run, don’t walk, to establishments that appreciate you and your patronage.
What can you do if you’re presented with a bill that includes a CNF charge you didn’t know about? Refuse to pay it. Talk to a manager, demand the charge be reversed and raise holy hell. Tell everyone you know to stay away. E-mail. Tweet. Comment on Facebook. Rant. Rail. Fight back.
Let these venues know we’re mad as hell and we’re not going to take it in the cornhole anymore.
Here’s a list of restaurants and bars that have a CNF (concession fee) in Las Vegas, although, it goes by several names:
- Cabo Wabo Cantina at Planet Hollywood
- Hexx at Paris Las Vegas
- Beer Park at Paris Las Vegas
- Alexxa’s Bar at Paris Las Vegas
- Chayo Mexican Kitchen and Tequila Bar at Linq Promenade
- Flights at Miracle Mile Shops (“service charge”)
- Blondie’s at Miracle Mile Shops (“Food/Non-Alc Tax”)
- Light Nightclub and Daylight Beachclub at Mandalay Bay (“service fee”)
- Encore Beach Club and XS nightclub at Encore (“service fee”)
- Dick’s Last Resort (“resort fee,” Strip and downtown locations)
- Kassi Beach House at Virgin Las Vegas
- S Bar at Mandalay Bay
Update (5/6/18): It seems guests are having some success disputing this charge. From Candice in our blog comments, “Just ate at Hexx last night and noticed the CNF charge and asked the waitress about it. She gave a strange explanation then said she could remove it if we wanted, uh, yeah, please remove, and she did!” Fight the power.
Update (6/28/19): Rhumbar at Mirage was on our CNF charge list for a long time, but we hear management has been taken over by MGM Resorts, and customers no longer get the CNF charge.
Udpate (7/19/19): Hexx and Beer Park have raised their CNF charges from 4.7% to 4.85%. We are not making this up.
Update (10/25/19): MGM Resorts says it discontinued service fees on drinks in Sep. 2019.
Update (11/7/19): The L.A. Times did a great story about CNF charges and fees, and not just because we were featured in the story. Shockingly, a rep for Hexx and Alexxa’s boldly told the publication, “Should a guest be uncomfortable with the surcharge, our policy is to explain it and, if appropriate, remove it.” So, as we’ve said for some time, if you’re “uncomfortable” with these asinine CNF and other fees, have them removed.