Editor’s verdict

Jackpot City is one of the longest-running casinos thanks to their innovation and continuous updates. Back in 1998, Jackpot City had already realized that people would want to play casino games and slots online. In 2021 they are continuing to evolve and keep up with the times. Social casino fans will love the selection of games on offer: blackjack, roulette and slots are all popular choices with multiple titles each.

Enjoy hundreds of games at Jackpot City, whether you choose to play on the web, through Facebook, or on your smartphone. It may not be the best social casino we’ve seen, but there’s certainly a lot of reasons to play at Jackpot City.

Community

3.8
/5

Jackpot City’s Facebook page is quite disappointing compared to other social casinos. It has just 3,000 followers and lacks the quality of the posts that we see at competitors. You can’t even play at the casino via Facebook which is uncommon, after all it is a social casino.

Customer support

With the option to get help from within the app, receiving support is fairly straightforward. Jackpot City does have a fantastic customer support team and you can contact them through live chat or via email. We would like to see even better support offered when people complain in their mobile app reviews, but at least it's great to see that all reviews get responses and an initial attempt to resolve any issues.

Security and creating an account

3.5
/5

Getting started at Jackpot City is incredibly simple. You just need to enter a few personal details and you’re free to play. Once you have an account, you can use it both on the main website and on mobile apps. It’s also worth remembering that Jackpot City operates a real money casino site in addition to their social gaming offering, so they’re more than used to making sure that transactions and player data are kept locked up tight.

Jackpot City uses secure 128-bit SSL encryption to ensure that nothing is leaked to third parties. It’s fully licensed by the Malta Gaming Authority, plus it has a seal of approval from eCOGRA. This means that you can trust the site is safe, secure and 100% fair. That, of course, is something hugely important to the outcome of our Jackpot City online casino review.

Conclusion

Jackpot City has a lot going for it. There are a great selection of games here from highly reputable software developers. It is safe and secure, with a generous library of high-quality titles. The partnership with Microgaming is definitely one of the best features about the social casino.

Unfortunately, there are still areas we would like to see improve, in particular the mobile app. This may well be in the pipeline, so we won’t let it affect our review too much. Introducing the option to play the game via Facebook would also gain a big tick from us. Overall, Jackpot City is a great place to start your social gaming adventures thanks to its excellent games.