Win Palace Casino Video Review
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Reviewer

WinPalace Casino Review

What makes playing at the aptly named online casino Win Palace a winning experience is not just the variety of games giving you many great chances to win, but also the classy surroundings. Some players don't give a hoot what a casino looks like as long as they can win there. But if you do, and a plush and regal setting is a priority, you will love the palatial playing environment of Win Palace.

Win Palace is also on the short list of reputable casinos that accept American players. So, if you live in the U.S. and are looking for a casino with state-of-the-art software, good games, and generous bonuses, where you can also play legally, Win Palace is worth considering.

HITS

  • U.S. players allowed!
  • Large variety of slot games and daily slot tournaments
  • Also playable in flash version and on mobile devices
  • Intriguing loyalty rewards program and "Royal Court" for VIP players

MISSES

  • No indication of eCogra certification
  • Strict minimum playthrough requirements for all deposit/bonus associated withdrawals
  • Limited table game choice and no live dealer games

Software and Range of Games

Win Palace is powered by software from Real Time Gaming, one of the leading online casino providers. RTG is a company you can rely upon every time you play for high quality games and superior graphics. Downloading the user friendly software onto your computer is quick and easy, so in just a few minutes you will have access to all of the games and be ready to make your selection.

Alternatively, you can choose the no download instant play flash version of Win Palace, which lets you play on any browser. You can also access the games on your mobile device.

Win Palace is far from a mega casino bursting at the seams with hundreds of games. But it does have over 100, which will still give you plenty of options. Your choices run the gamut of slots, video poker, table games, and specialty games. There is a sub-menu in the lobby listing the specific games for each category to help you narrow down your choice quickly. The software also keeps track of your favorites, allowing you to jump straight to the games that you like to play frequently.

If you love to play slots, Win Palace will not disappoint. The wide variety of machines will keep you happily entertained, and daily slot tournaments add further to the fun. And since Win Palace is part of the RTG shared jackpot network, the opportunity for million dollar jackpots makes this casino's progressive slots especially popular.

In contrast, table games are the same basic selection you would find in virtually any casino and nothing out of the ordinary. For example, this casino lacks the many exciting different ways to play blackjack and roulette that the major online casinos offer. There are also no live dealer games.

If you are a high stakes table games player, Win Palace might not be the best choice for another reason. The deposits and withdrawal limits will probably be too low for you.

Furthermore, even though there are alternative forms of the Welcome Bonus for those who prefer table games to slots, for reasons we will get into in the Promotions section of this review, these bonuses look better on paper than they really are. If you wish to play table games at Win Palace, we recommend that you do so as a diversion and not for significant amounts of money.

Security and Fair Play

Win Palace was established in 2009. While that makes it still a relatively new gambling site compared to some of its competitors which have been operating successfully online for more than a decade, it is not brand new either. Win Palace has had the time and opportunity to show that it is a credible and trustworthy site worth playing at, and judging by the international following and enthusiastic response of many happy players, they are apparently succeeding.

Win Palace is owned by Netad Management, the same company that owns Casino Titan (reviewed separately). Both casinos are licensed in Curacao.

Although apparently not eCogra certified, Win Palace offers players other evidence of the security and fairness of the site. You should have no qualms about gambling at Win Palace because all of the games have been independently certified for fairness by Technical Systems Testing (TST). As stated on the website, TST has ascertained that the random number generators (RNGs) used by Win Palace Casino are fair and random. What is missing from the website though, and what this reviewer would like to see, is recently obtained evidence of average payout percentages for the games.

Banking is an area where Win Palace falls short. Limited banking options, especially for players in the U.S., low deposit and withdrawal limits, and long processing times are all areas the casino needs to work on, especially if it is serious about attracting more high-end players.

But even those who are not high rollers deserve better. The minimum amount that can be withdrawn is $100 and the maximum $3,000. However, the upper limit is reserved for VIP players only, who also get significantly faster withdrawal times. Otherwise, withdrawals can take up to 10 days, often with limits that are lower than even many mid-stakes players would find acceptable.

On a more positive note, Win Palace takes the security of the site very seriously and has taken every precaution to ensure a 100% safe and secure place to play. Through the use of advanced encryption technology, every player's personal information and financial transactions are completely protected.

Promotions and Customer Support

Welcome Bonus

Win Palace, like almost every other reputable online casino, offers new players Welcome Bonuses to encourage them to gamble on their site for real money. Win Palace goes a step further than most by offering a variety of bonuses. There is a bonus for those who like to play slots only, another for those who prefer blackjack or video poker, and another that lets you play all of these games. There is also a High Roller's bonus.

In theory, these separate bonuses are a great idea. Players differ greatly in both game preference and bankroll, so it makes sense to let the player decide which bonus suits him or her best rather than simply provide a take it or leave it bonus for everyone.

Obviously, no casino can afford to just give money away to players who abuse the bonus, so terms and conditions are necessary. But sometimes the terms and conditions become too restrictive. Unfortunately, the manner in which the Win Palace bonuses are structured leaves a lot to be desired.

At the beginning of this review, you will find summaries of the various Welcome Bonuses offered at Win Palace. When deciding which bonus, if any, to take, both game choice and bankroll will be deciding factors. But what all of the bonuses have in common is the following.

  • Playthrough requirements for withdrawal include both the bonus and the associated deposit
  • The bonus itself is not withdrawable

Slots, Bonus Bingo, Keno, and Scratch Cards, where allowed, count 100% toward meeting the playthrough requirements for withdrawal. However, Blackjack, Perfect Pairs, and Video Poker, where allowed, only count 25%. Other games count 0.

When a game only counts 25% of the amount being wagered toward meeting the required play, instead of the 25x or 30x bonus + deposit that would otherwise be required, your wagering requirement jumps to 100x or 120x the bonus + deposit. Taking this fact into account, the following is an indication for each bonus what your wagering requirement per deposit would be.

Regular Welcome Bonus - 30x bonus + deposit for Slots, Bonus Bingo, Keno, and Scratch Cards. 120x bonus + deposit for Blackjack, Perfect Pairs, and Video Poker

Slots Bonus - 25x bonus + deposit for Slots, Bonus Bingo, Keno, and Scratch Cards

High Rollers Bonus - Same as for the regular Welcome Bonus

Blackjack or Video Poker Bonus - 100x bonus + deposit

As you can see, the wagering requirements, which are already steep for slots (and related games) due to both the bonus and deposit being factored in, become virtually impossible to meet when trying to play for the maximum bonus in table games. For example, if you were to take the regular Welcome Bonus of $2,000 but play only blackjack, you would need to give the casino $306,000 in action just to be able to withdraw your winnings!

Also, keep in mind that when all is said and done, the casino takes the bonus back. This means your account balance will go way down, so unless you have hit some big jackpots or are otherwise extremely wealthy, you won't be able to keep up the same level of play indefinitely.

Only you can decide how much you can comfortably afford to deposit and bet. If you cannot afford the level of play that a large bonus requires, forget about it and deposit less and take a smaller bonus, or no bonus. The minimum deposit is only $21.

Loyalty Program and Customer Support

Win Palace really loves to give out bonuses because they keep coming in the form of weekly reload bonuses. The amount you get depends on how big your deposit is. The reload bonuses carry the same kinds of playthrough requirements for withdrawal as the Welcome Bonus, and like the Welcome Bonus, are for play only.

In addition, in keeping with the royal palace theme, Win Palace offers a 5-tiered loyalty program. The casino encourages you to "join the Royal Court" and "take hold of your crown and scepter and begin your reign." Each rung of the loyalty ladder: Royal Ring, Majestic Scepter, Jeweled Crown, Regal Throne, and Golden Palace-rewards you with a higher level of royal treatment.

Qualifying players receive a "status recognition chip and a free "birthday chip, the values of which increase as you move up in level. Golden Palace players, along with receiving priority banking, enjoy a $400 status recognition chip and $500 birthday chip.

Of course, you don't have to be a high roller to feel like one. At Win Palace, large and small players alike are welcome to enjoy the elegant site and hopefully emerge big winners at Win Palace. Customer Support via live chat, phone, or email is available 24/7 to all players, too.

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